N
The Daily Insight

Why is BT changing its email?

Author

Robert Guerrero

Updated on May 06, 2026

In case you are not aware, one of the reason for the change of the email web page is because BTYahoo users are being migrated away from Yahoo onto the new BTMail system. If you have a look at this long thread you will see that the "New" BT email webpage has been on the go since Dec 2018.

Also to know is, is BT changing its email?

Your email is changing

We're about to move you from BT Yahoo email to our new email service called BT Mail. You'll keep the features you love and also get some new ones too. We'll move all your emails and folders across to BT Mail automatically.

Subsequently, question is, why is my BT email not working? Leave it a bit and then try to log in again later. If you're using a mobile device, tablet or computer program and you're getting password errors, you should try logging into your BT Email account at www.bt.com. If you can see your webmail OK, then it's likely to be a problem with the way your email program is set up.

Subsequently, one may also ask, is BT closing old email accounts?

We're closing some of our older email services. That means your BT email address will stop working after 4th Feb 2019, unless you add it to your BT Broadband account. If you don't do that, you'll lose your email address as well as the contacts and messages associated with it.

Is BT Yahoo Mail changing?

We've made some changes to the way you manage your BT Yahoo Mail account. The changes will improve security and account management for all our email customers. You'll still be able to create up to ten additional email addresses - that's 11 in total.

Related Question Answers

How do I transfer my BT email to Gmail?

How to Transfer BT Email Folders to Gmail?
  1. Select 'BT Mail (btinternet)' option from the list that displays in the 'Email Source' field.
  2. Enter your BTinternet account credentials to fetch email folders from the source tenant.
  3. Click on the Login button to proceed with the procedure to transfer BT email folders to Gmail.

Will I lose my BTinternet email if I leave BT?

Good news - you can keep your BT (www.bt.com) email address when you cancel BT broadband. Any additional email addresses linked to your account will be transferred across to the new service too, so you won't lose a thing.

How do I transfer my BT email to another bt account?

Once you've logged into My BT and selected the Manage BT Email option, scroll down and click on the option to Import an email address. You'll need to provide the email address and password of the email you want to move and select Enter.

How do I recover my BT email account?

How to reactivate your BT email address
  1. Log in to My BT with your BTID >
  2. If you have more than one BT account, select the right account in the top right corner of the page.
  3. Click on Package and then Included extras.
  4. Scroll down and from the BT Email link, select Manage BT Email.

Can I use BT Email on Outlook?

Btinternet.com supports IMAP / SMTP

You can check your email and send messages using other email programs (like Mailspring, Outlook Express, Apple Mail, or Mozilla Thunderbird). Using desktop email applications can improve your workflow.

Is my BT email POP or IMAP?

To find out if you're using IMAP or POP, open up your email program, highlight the mail account you want to find out about, then open its settings or properties. Look to see whether the Mail Server "type" is set to IMAP or POP.

Where are my BT emails?

Your BT Email address (also your username) ends in @btinternet.com, @btopenworld.com or @talk21.com. If you've forgotten your email address, you can find it on the BT Email management page in My BT.

How do I close an old email account?

Here's how:
  1. Go to the “Close your account” page and sign in using the account you want to delete.
  2. Click “Next,” then read the list on the page and check the boxes to acknowledge that you've read each item.
  3. Go to the “Select a reason” dropdown menu and choose why you're closing your account.

What happens when you close an email account?

Your emails and mail settings will be deleted. You can no longer use your Gmail address to send or receive email. If you change your mind, you may be able to get your Gmail address back. Your Gmail address can't be used by anyone else in the future.

Can I keep my BT email if I change provider?

You can still access your BT email address for 60 days after you switch to a new broadband provider. After that, you'll have to subscribe to BTs Premium Mail service to retain access.

How much does it cost to keep your BT email address?

BT says people can keep their email addresses for free using a basic service that's only accessible via a browser, but that customers who want to maintain their normal email service, they have to pay £7.50 per month.

Why can't I log into my BT account?

To log into the My BT app, you'll need to know your BT ID (a username and password). Your username is usually an email address. If you can't remember your username, you can get a reminder online. You'll need either your telephone number or email address and you also need to know the answer to your security question.

What has happened to my BT email?

Your new email still has all your favourite features, but is more streamlined and lets you organise and personalise your inbox and folders. Your email address will stay the same and any additional email addresses linked to your account will still be there. To manage them, just log in to My BT with your BT ID.

Why has my BT email stopped working on my iPad?

If you're still having problems, you can try deleting and re-installing the account. Or if you have another Apple device that you don't use for email, you could try setting up email on that device. This will synchronise the devices and may fix the problem. You can then delete the account as necessary.

How do I get my BT email on my iPad?

BT Mail settings: How do I set up BT Business Email Lite on iPhone and iPad?
  1. Go to your iPhone/iPad home screen and tap Settings.
  2. Scroll down to Mail, Contacts, Calendars.
  3. Tap Add Account.
  4. Scroll down and tap Other.
  5. Tap Add Mail Account.
  6. Put the name you want people to see when they get mail from you in the Name field.

Why is Yahoo mail not working?

Uninstall and reinstall the app

At times, reinstalling a fresh version of the app can resolve your receiving problems. Uninstall and reinstall the Yahoo Mail app on iOS. Uninstall and reinstall the Yahoo Mail app on Android.

How do I access my BT Yahoo email account?

Looking for BT Yahoo! Mail? Go to our email log in page > to log in to your BT Yahoo! Mail inbox. Check this box and log in to save your BTID on this computer (do not use on a public or shared computer).

How do I get my bt emails on my phone?

BT mail settings: How to set up BT Lite POP email on Android
  1. Go to the Settings menu and from there find and click on Accounts.
  2. From there click Add account.
  3. Then click Email.
  4. Enter your email address and password and click Manual Setup.

How do I add my BT email to Outlook?

Outlook guide to setup BT Internet mail
  1. 1 Start Outlook, click the File tab and click in the category information Account Settings.
  2. 2 Click in the tab Email on New.
  3. 3 Switch on Server Settings and click Next.
  4. 4 Select Internet Email Addresses, click Next and enter the following data among user data:

Is Yahoo owned by BT?

It's not just BT customers who may be surprised to learn they have a Yahoo account. Despite being part of Yahoo since its acquisition in 2013, the site still maintains its own login system. There are no indications Tumblr's database was exfiltrated back when Yahoo's was.

Why is my BT email still Yahoo?

Re: Why am I still on yahoo? In answer to your first question, you are still on BTYahoo because your email account was not migrated to BTMail prior to the migration being stopped in 2014. BT agreed to supply you with an email service, they did not specify that it would be an in house BT email service.

How do I get my email back on my phone?

To configure your device follow these steps:
  1. From the Applications Menu, touch Email and press the Menu key.
  2. Enter your email address and password.
  3. Select type of account.
  4. Modify Settings (Contact your Internet Service Provider for more details)
  5. Touch Next.
  6. Follow the instructions here for settings.

What is BT basic mail?

With Basic email you get:

Just one BT email address. Access via www.bt.com only.