How do I fix my Optus Internet?

Check that WiFi is on: • If WiFI light is OFF, turn your modem's WiFi button ON.
Reset the connection: • Turn your modem and your computer off and leave them off for 60 seconds.
Connect via ethernet cable. • Use an ethernet cable to connect your computer directly to your modem, then test your internet connection.

Correspondingly, how do I fix my Optus WiFi?

Check that WiFi is on: • If WiFI light is OFF, turn your modem's WiFi button ON.
Reset the connection: • Turn your modem and your computer off and leave them off for 60 seconds.
Connect via ethernet cable. • Use an ethernet cable to connect your computer directly to your modem, then test your internet connection.

Also, how can I speed up my Optus Internet? Fortunately, there are a few quick changes you can make that might just improve your connection or speed.

CHOOSE THE RIGHT ROUTER.
POSITION YOUR ROUTER CAREFULLY.
PICK THE RIGHT FREQUENCY.
CHANGE THE WIRELESS CHANNEL.
CHECK YOUR CONNECTED DEVICES.
PASSWORD PROTECT YOUR NETWORK.
GET A RANGE EXTENDER.

Beside this, why is my Optus WiFi not working?

Unplug everything exept for the power, Hold down the reset button for about 10 seconds then let go. Do not plug anything back in. Wait until the modem is fully rebooted and see if the WIFI light is turn on. If no it could be a faulty modem -> contact optus support for a replacement.

How do I fix my Internet service?

Scenario 1: Nothing works at all

Step 1: Restart your modem and router.
Step 2: Check the lights.
Step 3: Forget and rejoin your wireless network.
Step 4: Call your ISP.
Option 1: Restart your modem and router.
Option 2: Restart the devices that aren't working.
Option 3: Check if the website is down.

Related Question Answers

Why is my Optus SIM not working?

I would try a friends SIM in your phone, if it works then it's possibly your Optus SIM might be faulty, just get it replaced free by any Optus store. If it doesn't work, then your phone is faulty, follow the support for your device back through Razor.

Why is Optus internet so slow?

There are a few reasons you may be experiencing slow data speeds. It may be due to environmental factors, high volume web traffic or your 4G device has moved into a 3G coverage area. Where possible, switch off WiFi/Bluetooth on all your connected devices and (if possible) plug directly into your mobile device.

Why is the Internet light red on my Optus modem?

FTTB modem check

Flashing green on Power means the Connection Box is starting up, which may take up to 15 minutes to fully finish configuration. A red Power light means it's running on battery. If the Optical light is red or off, it means the modem has lost its connection and you should contact Optus technical support.

Why is my WiFi modem not working?

There are a lot of possible reasons for why your internet isn't working. Your router or modem may be out of date, your DNS cache or IP address may be experiencing a glitch, or your internet service provider could be experiencing outages in your area. The problem could be as simple as a faulty Ethernet cable.

How do I reset my WiFi modem?

To reboot your modem:

Unplug the power cord from the back of the modem. Check to make sure all the lights on the modem are OFF.
Wait one full minute. Plug the power cord back into the modem.
Wait for the internet light or main status light to turn green.
Now try connecting to the internet again.

How do I reset my Optus WiFi modem?

Turn off the power at the back of both devices, wait 10 seconds and turn on the power for the modem first, then the gateway. Wait a few minutes for the devices to restart which will reset your connection.

Why is my NBN WiFi not working?

Power off your modem for 15 minutes to allow connection to re-establish with the network. Turn off the computer/device that you are connecting with then turn it back on again and reboot the modem. You may need to reset your modem to its factory settings.

How do I know if Optus is down?

If you're experiencing network issues, head to Check Network Status > Outages, to see any planned, or unplanned outages in your area. You can find out more information about our mobile network and coverage here.

How do I contact Optus Internet?

Transform the way you service customers

Ask us how on 1800 555 937.

What lights should be on my Optus modem?

Re: pls explain optus modem lights

At the rear, green means that there is an active connection and orange indicates speed (100 MHz). WPS should remain off if you don't use WPS to connect a wireless device; DSL is active only for an ADSL or FTTN connection.

How can I test if my modem is working?

To verify that your modem is functioning properly, use the following procedure to test for problems.

Run the handshake test.
Run the handshake test again.
If the handshake test is successful, run the offhook test.
Perform the offhook test again.
If either the handshake or the offhook test fails again, reset the modem.

Why is my DSL not working?

Make sure that the DSL modem's phone line is properly connected to a wall telephone jack. Also make sure that the telephone line connected to the modem is not plugged into an extension. Try plugging the modem into another telephone jack. The DSL modem can get a signal even if no computer is connected to it.

How do I get a new Optus modem?

Getting Connected

Simply open up your web browser and head to newmodem.optusnet.com.au.
Log in with your OptusNet username and password. If you can't find these details, call us on 1300 300 693.
Follow the prompts to activate your new modem.

Why is my Telstra WiFi not working?

If your broadband isn't working, it might be because of an unexpected outage on the Telstra network in your area, or it might be disruption due to maintenance. Open the My Telstra app and select the Get help tab. Choose the service you're trying to fix yourself. Select Get help with an issue and follow the prompts.

What should my Optus Internet speed be?

What Optus Internet speeds should you expect

ADSL	NBN 50
Typical Speed Range	5 - 24Mbps	40 - 50Mbps
Maximum Speed	24Mbps	50Mbps
Maximum Upload Speed	2.5Mbps	20Mbps

How Fast Is Optus 4g wireless broadband?

The big benefit of these new mobile broadband plans is they run full-speed Optus 4G, which should theoretically be able to achieve download speeds of up to 100Mbps, depending on conditions like reception and network traffic. Optus' old Home Wireless Broadband plans were capped to a maximum download speed of 12Mbps.

What is Optus Internet speed?

Home Wireless Broadband

Speed Potential (Download/Upload)
2300 MHz Areas	Up to 12 Mbps / Up to 1 Mbps
Other Areas	Up to 5 Mbps / Up to 1 Mbps

Whats a good Internet speed?

A good internet speed is at or above 25 Mbps. These speeds will support most online activity, such as HD streaming, online gaming, web browsing and downloading music.

How can I increase my mobile broadband speed?

How to improve 3G Mobile Broadband Speed?

Identifying the correct Location.
Improving System Performance.
Updating the USB Modem Firmware.
Extending the USB modem.
Using an External Antenna.
Using a Signal Booster or Femtocell.
Using an Wireless Router.
Installing Download Speed Accelerator.

What is a good Internet speed Australia?

The rollout of the NBN promised a faster, more reliable Australian internet infrastructure but many that made the switch have been decidedly disappointed with the results. Generally, if you are on an NBN Standard plan, you should be achieving at least 40 Mbps, and if you're on a Fast NBN 100 plan, at least 85 Mbps.

Does Optus throttle speeds?

The Optus contract does enable them to throttle speeds of they feel it impacts on other users / the overall network performance.

Does Australia have slow Internet?

'Embarrassingly slow': Australia's broadband internet ranked fourth slowest in OECD. Australia has fallen to 68th in global internet speed rankings, making it the fourth slowest country for broadband in the Organisation for Economic Co-operation and Development (OECD).

Why does my NBN keep dropping out Optus?

Drop outs can be an issue with NBN HFC (which is a totally different network and cable to Optus HFC.) A different modem may help but it's possible you'll need to ask Optus to get the NBN to investigate your line.

What do I do if my WiFi is connected but no Internet access?

Restart your router – it's actually been recommended by the FBI recently. Reinitializing the connection to your ISP might help you get Internet access when connected to WiFi. Update your router firmware. Check the WAN Internet cable that plugs into the router – that might be damaged or… not plugged in.

What to do if mobile data is on but not working?

Remove and Re-Insert Your SIM Card

Before rebooting, turn on Airplane Mode.
Wait for 30 seconds, then turn Airplane Mode off.
If you still don't have data, turn airplane mode back on, turn your phone off, wait for a minute, turn your phone back on, turn airplane mode off, wait for thirty seconds, then turn mobile data on.

How can I get Internet with no service?

Mobile Hotspot

The best way to make sure you have the internet on your laptop at all times is to use a mobile hotspot. Of course, there is an upfront cost of doing so---you will need to buy a hotspot device and subscribe to a mobile internet plan. Quite a few companies offer mobile hotspots.

How do I fix a slow Internet connection?

The Top 10 Ways to Deal with a Slow Internet Connection

Check your speeds (and your internet plan)
Give your hardware the universal fix.
Know your hardware's limitations.
Fix your wifi signal.
Turn off or limit bandwidth-hogging apps.
Try a new DNS server.
Call your internet provider.
Optimize your web for a slow connection.

How can I have WiFi but no internet?

If the Internet works fine on other devices, the problem lies with your device and its WiFi adapter. On the other hand, if the Internet doesn't work on other devices too, then the problem is most likely with the router or the Internet connection itself. One good way to fix the router is to restart it.

How can I test my router?

The Obvious Stuff

Test the Internet connection with another device.
If you can't connect over Wi-Fi, plug a device into the router using an ethernet cable and see if you can connect to the Internet that way.
Make sure the cable between the router and modem is firmly attached.

Why do I keep losing my Internet connection?

Internet disruption is most likely an issue with your router or ISP. Check the Modem – Most cable and DSL Internet connections use a modem to transmit the signal. There should be lights on the modem that indicate if everything is connecting and transmitting correctly. The best way to fix a modem problem is to reset it.

How do I stabilize my wifi connection?

How to Stabilize a WiFi Connection

Remove possible sources of wireless interference.
Position your router and computer to reduce physical obstructions.
Upgrade your wireless adapter card's drivers.
Use a wireless repeater to extend your router's range.
Set a new wireless channel.

How do you troubleshoot a modem?

Cable modem router troubleshooting tips

Make sure that your cable modem's MAC address is registered with your cable provider.
Check your cable modem's Ethernet and coaxial cable connections.
If you are using wireless, check that your wireless connection is functioning correctly.
Power off your modem for at least 10 seconds and then power it back on.