How do I file a claim with Best Buy?
Rachel Hernandez
Updated on May 07, 2026
For lost or stolen devices covered under a Geek Squad Complete Protection plan, you can start a claim for your device online or by calling (866) 205-4388. For replacements of external batteries or, any accessories such as power chargers, covered under your Geek Squad Protection Plan please call us at (866) 933-5552.
Similarly, it is asked, how do I file a claim on my best buy phone insurance?
Schedule an in-home appointment or call 1-800-433-5778. For lost or stolen cell phones, make a claim online or call 1-866-205-4388. What is covered under my Geek Squad Protection Plan?
Secondly, how does Best Buy replacement plan work?
- Product replacement. If your product stops working, a replacement or store credit will be provided at a Best Buy store or by mail.
- Normal wear and tear. Includes replacement due to normal wear and tear, defects in materials or workmanship and failures due to dust, internal heat and humidity.
- Power surge repair.
In this way, how do I file a claim with Geek Squad?
Geek Squad Protection for Wireless
- Click on "File a Claim", then sign in or create a profile.
- Click on "Protection Plans".
- Expand the product on the list on the left and select the product number.
- Click on "File a Claim" in the "More Tools" menu on the right.
- Fill out the claim form.
Does Best Buy protection plan cover loss?
Hello, Jxiong92, The plans sold on headphones are Geek Squad Protection Product Replacement Plans as I mentioned above. While these plans often cover Accidental Damage from Handling, they do not cover loss or theft.
Related Question Answers
How does Geek Squad phone insurance work?
Geek Squad Protection Plans are an optional form of product coverage that provide additional value to our customers. A Geek Squad Protection Plan does this, plus protects against power surges, failures caused by normal wear and tear. Depending on the plan you purchase a variety of other coverage is also available.What does Best Buy warranty cover?
Loss and Theft protection is available for cell phones. Replacement coverage is available for printers, monitors, small appliances, headphones, wireless speakers, computer accessories, video game accessories, smart home products and more. Learn more about Product Replacement Plans.How long does Geek Squad protection last?
23 monthsDoes Geek Squad cover lost or stolen?
For lost or stolen devices covered under a Geek Squad Complete Protection plan, you can start a claim for your device online or by calling (866) 205-4388. For replacements of external batteries or, any accessories such as power chargers, covered under your Geek Squad Protection Plan please call us at (866) 933-5552.How much does Best Buy warranty cost?
REPAIRING AND REPLACING YOUR PRODUCTS CAN BREAK THE BANK. GEEK SQUAD PROTECTION SAVES YOU MONEY AND GIVES YOU PEACE OF MIND.- $220. Average cost for a GeekSquad Protection Plan*
- $190. Average cost for a GeekSquad Protection Plan*
- $240.
- $100 to $149 to repair cracked cell phone screens.