How do I complain to pets at home?
James Olson
Updated on March 05, 2026
- Call Customer Services on 0800 328 4204.
- Visit Customer Services Contact Form.
- Email Peter Pritchard (CEO) on .
- Follow Pets At Home.
- Tweet Pets At Home.
- Follow Pets At Home.
Herein, how can I contact pets at home?
- Queries. For any queries, call us on. 0344 209 0786.
- Postal address. Pets at Home Pet Insurance. Allianz Insurance. Great West House (GW2) Great West Road. Brentford. Middlesex. TW8 9DX.
- Opening hours. Monday-Friday: 8am-6pm. Saturday-Sunday: Closed.
Also, where is Pets at Home head office? Handforth, United Kingdom
In this regard, do pets at home do refunds?
We will refund your original delivery charge and your charges for returning the product to us when a product is faulty or damaged, but not when a product is simply unwanted.
Are pets at home still delivering?
Pets at Home veterinary practices are also currently open as normal. If you'd rather shop online, the Pets at Home website is still taking new orders, although delivery times are currently delayed. A message on the website reads: "Due to high demand, orders may take up to 14 days to be delivered."
Related Question Answers
How long do pets at home keep your order for?
We will hold on to your Click & Collect order for 14 days.Who is the CEO of pets at home?
Peter Pritchard (Apr 2018–)How do I change my email address with pets at home?
Changing your account detailsIf you wish to change or update your online account information (including your email address, password or communication preferences) click here to go the 'My Account' page, then select 'Personal Information'. You will then be able to change the details you originally gave.
Can you bring dogs into pets at home?
It really is a paradise for pets and pet owners. Many of our larger stores have grooming salons and even bright modern fully equipped Companion Care and Vets 4 Pets veterinary surgeries. We're also more than happy if you want to shop with your dog, a free dog biscuit from the till is sure to make it home from home.How do you cancel an order on pets at home?
If you want to discuss anything at all connected with your subscription, please get in touch with our customer services team on 0800 328 4204 or 0161 486 6688. If the information about you or your pet changes or you want to cancel or change your subscription log into My Account.Can I return fish to pets at home?
They will take them back, but you won't get a refund unless you have the receipt.Are pets at home still selling pets?
Pets at Home has stopped selling pets and are taking all pets off the shop floor to avoid people coming in simply to look at them. Finally, the shops are no longer taking cash payments, so you'll need to take a card with you.Who makes Wainwright's dog food?
Pets At HomeHow do I return a pet?
Call the shelter or rescue organization from which you adopted your pet and ask specifically what you need to do to return your pet. Some shelters can take in animals immediately but others may request that you keep the animal until a space becomes available for it in the shelter.What is at home return policy?
Hassle-Free Receiptless ReturnsNo problem! Returns of unused items in original packaging will be fully refunded within 60 days (90 days if you're an Insider Perks member) with proof of purchase through your Insider Perks account or credit card or receipt and valid ID.
Will pets at home exchange without a receipt?
Do I need a receipt to make a return to Pets at Home? No, Pets at Home does not offer free returns & exchanges.Can I return dog food?
Bring a valid ID to the store if you have lost the receipt or if it is more than 60 days from the date of the purchase. Veterinarians can recommend a healthy brand of pet food. Return your pet food item to a PetSmart store or mail it in for a refund.Will a pet store take my hamster?
Pet StoresIf you purchased your hamster from a pet store or have one nearby, you may be able to get them to purchase the hamster back from you or help you resell your pet. Not all pet stores will buy hamsters from individuals, but it can't hurt to try.
Can I return unopened dog food to pets at home?
Returns should be made within a reasonable time and in original, undamaged packaging. If the product returned has been unnecessarily handled, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.Does pets at home take Amex?
Q: Can I use Amex at Pets at Home? Note: If accepted, Pets at Home may only take your American Express card online, at some stores/franchises/branches/online, over the phone and/or via mail order, on all or some products and services.Do pets at home do click and collect?
Click & Collect - Our new super-fast shopping serviceAt Pets at Home we believe shopping should be simple. So you can focus on your pets. With our new super-fast Click & Collect service you can order online and have it ready to collect in as little as 1 hour, at no extra charge.
