Can I exchange my Fitbit?
Sarah Cherry
Updated on March 13, 2026
At this time, we don't offer exchanges. If you purchased your Fitbit device or accessory elsewhere, contact the retailer to find out the return policy. Customers in the United States can initiate a return with our return tool.
Regarding this, can I return my Fitbit if I don't like it?
Fitbit.com 45 Day Satisfaction Guaranteed Return Policy If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. A return authorisation must be requested from our customer service team within 45 days of your shipment date.
Similarly, how do I return a broken Fitbit? Return Policy and Warranty
- A return authorization must be requested from our customer service team within 45 days of your purchase date.
- You must return the Product to Fitbit to receive a refund.
- The return authorization number must be included along with your returned product.
Consequently, how long is fitbit warranty?
Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and
What do I do with my old Fitbit?
Recycle. Best Buy is one major retailer that is happy to receive your old electronics, including pedometers and heart rate monitors, and then they will see that they are recycled. This makes it an easy one-step process.
Related Question Answers
Can I return an opened Fitbit?
When you purchased it will also matter - for in-store purchases on items with some kind of data storage (Fitbits fall under this category), there is a 15-day return policy. You DO NOT have to have the packaging for ANY return!How long should a Fitbit last?
When properly charged, a Fitbit's battery could last between five and seven days before requiring another charge, depending on the model of your device and how actively you use it.Can my Fitbit be repaired?
Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty.Is fitbit waterproof?
All Fitbit trackers and watches are water-resistant, which means they're rain-proof and splash-proof and can stand up to even the sweatiest workout. You can swim or shower with certain Fitbit devices. For more information about wearing your Fitbit device, see our Wear and Care page.Will fitbit replace a broken band?
FitBit will replace your device up to the one year warranty.after that, the best they can offer is the 25% discount. Yes, they will give you a new device if it is covered under warranty. Fitbit was really kind and gave me a hassle free replacement as my Charge HR's band was bubbling and was coming off.How long do Fitbits last before breaking?
When properly charged, a Fitbit's battery could last between five and seven days before requiring another charge, depending on the model of your device and how actively you use it.Will there be a Fitbit Charge 4?
Fitbit's new Charge 4 looks a lot like the Charge 3, but it has stepped up its fitness game with onboard GPS and better activity tracking. Here's everything you need to know. The Fitbit Charge 4 has everything you need in a fitness tracker for under $200.Will fitbit replace a lost Fitbit?
tl;dr- If you lose your Fitbit, they aren't going to replace it on the house anymore.Can I trade in my old Fitbit for a new one?
The answer is YES! Whatever condition your old Fitbit is in you can sell it at SellCell.Can I Get My Fitbit screen replaced?
If your Fitbit is out of warranty, by 1 day, 1 month or more, they will not replace it. They will offer you a 25% discount but that is it.Why did my Fitbit stop working?
The pins on the charging cable must lock securely with the port. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted. Unplug your tracker from the charging cable.Can you replace fitbit battery?
Extend the life of your Fitbit Charge 2 with one of our replacement batteries. By replacing your Fitbit battery with a TAE replacement, you will be able to expect up to 4 days of life! Simply pop off the back, black plastic cover and you will have access to the battery. Solder the new battery to the existing wiring.Does fitbit have warranty?
Fitbit also offers a one-year limited warranty to the original purchaser of the product, guaranteeing that the Fitbit product is free from defects in materials and workmanship under normal use.Can you return a Fitbit to Walmart?
You may be able to do an exchange for an item of equal or greater price. When you purchased it will also matter - for in-store purchases on items with some kind of data storage (Fitbits fall under this category), there is a 15-day return policy. You DO NOT have to have the packaging for ANY return! Just all the parts.Does fitbit warranty cover water damage?
Fitbit warranties rarely cover water damage, so understanding how much water your device can take is important.How do I contact fitbit about a problem?
If you can, please call us at (877) 623-4997.- First Name*
- Last Name.
- Phone.
- Email*
